Your questions, answered.
Explore questions about BuddhaCalm™, using the app, and caring for your device. Choose a topic or open a question below.
Getting started
BuddhaCalm™ is a wrist-worn general-wellness device that plays programmed vibration patterns through three contact points on the inner wrist. It works with the BuddhaCalm™ app. It is not intended to diagnose, treat, cure, or prevent disease.
Wear it on either inner wrist, on clean, dry, intact skin. Point the U-notched edge toward your hand and fingers and the USB-C edge toward your forearm. Keep all three contacts flat against the skin. Fasten the strap comfortably without restricting circulation.
Install the current app from the release channel provided with your device. Create an account or sign in, and allow Bluetooth or nearby-device access when requested. Use the installation instructions supplied for your phone.
Disconnect the charging cable and press the button once to wake the device. Hold the button until the blue light flashes, usually about 2–3 seconds. Enable Bluetooth and the app’s nearby-device permission. Open Connect Device in the app, scan, and select your BuddhaCalm™. Pair inside the app rather than through your phone’s Bluetooth settings.
Make sure another phone is not actively connected to BuddhaCalm™ before pairing with a different phone. Install the current app and follow its account and connection steps. Contact Support if you need help moving to a different phone.
Sessions & controls
Disconnect the charger, fit the device on the inner wrist, and confirm it is connected in the app. Choose a Session from Home, tap Start, and wait until the player shows it is running. Begin at the lowest clearly perceptible, comfortable intensity.
Yes. Set intensity from 1–100% and tap its Apply button. Set duration from 1–20 minutes and tap its separate Apply button. You can also switch the device LED on or off. Start low and increase intensity gradually.
The app lets you choose 1–20 minutes; 20 minutes is the technical maximum for one programmed Session. Choose a comfortable length, take breaks, and remove the device between Sessions to check your skin. It is not intended for continuous or all-day wear.
Use the app’s player controls. On the device, a single press pauses a running Session or resumes a paused Session. To stop a running or paused Session, press and hold the button until it stops.
Yes. Use the LED control during the Session. Turning the light off does not stop the Session; normal status-light operation returns when the Session ends.
A phone disconnection does not always mean the device stopped. Move the phone closer, reopen the app, reconnect, and let the app read the actual device state before resuming, stopping, or starting another Session.
Tap the History button in the app to see recorded Sessions. Tap an entry’s arrow to expand its recorded details. History records app and Session activity, rather than health outcomes.
Use the Favourite action on a Session when available in your app. Open My Favourites for quick access to saved Sessions.
No. It does not measure stress, heart rate, HRV, sleep, or other physiological signals. Session History is an activity record, not a health measurement.
Care & troubleshooting
No. Stop the Session and remove the device before charging. Use a compliant 5 V USB power source. Disconnect the cable before wearing the device or starting a Session.
Do not use it in water, in the shower or bath, or while swimming. Do not use or charge it when the device or charging port is wet.
Stop the Session, remove the device, and disconnect the charging cable. Wipe the exterior and contact domes with a soft, lint-free cloth that is dry or slightly dampened with water. Keep moisture out of the port and openings. Do not immerse, rinse, or use bleach, abrasive cleaners, strong solvents, or heat. Let it dry completely before use or charging.
Visit our Troubleshooting page for the animated light guide. Red indicates low battery or charging; green indicates idle, running, or paused states; blue indicates pairing or a Bluetooth connection. An unlit LED may mean sleep or that the Session light has been disabled.
Disconnect the USB-C charging cable. Hold the device button until the green light comes on, then release it. Reopen the app, reconnect, and confirm the device state before starting another Session. If it still does not respond, contact Support.
Stop and remove the device if you experience pain, persistent numbness or tingling, swelling, skin irritation, excessive warmth, dizziness, or an unusual reaction. Do not resume until symptoms resolve, and seek medical advice when appropriate. Do not use damaged, swollen, leaking, or unusually hot equipment.
The guide recommends asking before use if you have an implanted or magnetic-sensitive medical device, are pregnant, have a serious heart or neurological condition, reduced sensation or circulation, or another concern about a wrist-worn vibration device.
Visit Support or email [email protected]. Include your phone model, operating-system and app versions, device light state, and what happened. Do not send passwords or full payment details.
Account & subscription
Check your spam or junk folder and confirm the email address you entered. Use the resend option if it is available in your current app. Contact Support if the email still does not arrive.
Use the password-reset option on the app’s sign-in screen and follow the verification instructions provided. Keep your password and reset links private.
Use the notification options provided in your current app and your phone’s notification settings. Notification permission is optional unless a particular feature explains otherwise. Billing and renewal notices are handled according to your subscription provider’s settings.
When member management is enabled for your account, open the member area in Profile and follow the options shown. Contact Support to confirm member limits and permissions for your account.
Monthly and yearly plans are the planned subscription options. Check the current offer for availability, pricing, included features, renewal terms, and cancellation instructions before subscribing.
Follow the subscription-management instructions supplied with your current offer or by the provider through which you subscribed. Contact Support if you cannot find the correct route. For account-data retention after cancellation, consult the Privacy Policy and ask Support before cancelling.
